Technology Analyst
Aberdeen City Council
August 2015 – Present. Aberdeen, United Kingdom
Application Support Analyst
Amor Group, a Lockheed Martin company
October 2013 – April 2015. Aberdeen, United Kingdom
Promoted into a Jr Applications Support Analyst role to provide additional “business-as-usual” support during a project to replace various Business Systems with SAP.
Based at a client site supporting 21 Business Applications for Finance, HR, Logistics, Materials and Stores, and general support for common desktop applications.
Senior Desktop Engineer
Amor Group, a Lockheed Martin company
April 2013 – October 2013 (7 months). Aberdeen
Provide Desktop support to various clients as and when required.
Service Desk Team Leader
Amor Group
July 2012 – April 2013 (10 months). Aberdeen, United Kingdom
Team Lead to Service Desk and Desktop Team.
Managing the day to day operations of the Service Desk and Desktop Support Team to ensure that Service Level Agreements are met through the implementation of appropriate processes and motivation of staff.
Ensure that the Service Desk documentation is fully up to date to reduce the duplication of effort and in preparation for periodic audits.
Provide high quality regular reports to the customer and Service Delivery Manager to illustrate performance against SLA’s and monitor trends.
Desktop Support Engineer
Amor Group
March 2011 – July 2012 (1 year 5 months).
Service Desk Analyst
Amor Group (formerly Amor Pragma)
January 2010 – March 2011 (1 year 3 months)
Service Desk Analyst working towards Desktop Engineer.
Remote Desktop Technician
Capgemini
February 2008 – September 2009 (1 year 8 months)